Popular question

Frequently asked question

01
Do you provide brand-new as well as used phones?

Yes, Neonexa supplies both brand-new and certified pre-owned smartphones. All devices are carefully inspected to ensure functionality and reliability. Brand-new phones come sealed in original packaging, while used phones are graded and tested to meet our quality standards, giving you confidence in every bulk purchase.

02
What is your grading system?

Our grading system ensures transparency and helps buyers understand the condition of each device. Phones are graded as A+ (like new), A (minimal signs of use), and B (noticeable wear but fully functional). Each device is thoroughly tested for screen, battery, camera, and software performance before being listed for wholesale.

03
How can I place a bulk order?

Placing a bulk order is simple and convenient. You can contact us via WhatsApp, phone call, or email, or request our latest stock list. Once you select the devices and quantities, we provide a quotation, confirm your order, and arrange delivery, ensuring a smooth process from start to finish.

04
Are your prices competitive for bulk buyers?

Yes, Neonexa provides secure and timely delivery across the United Kingdom. Whether you’re in London, Manchester, Birmingham, Glasgow, or smaller towns, we ensure your bulk orders reach you safely and on schedule, with careful packaging to prevent any damage during transit.

05
Is there any warranty on used phones?

Yes, we provide a limited warranty on all graded used devices, depending on the model and condition. This covers essential functions like screen, battery, and software. Our team ensures that every device meets quality standards before delivery, giving you confidence in your purchase

06
Do you deliver nationwide?

Yes, Neonexa provides secure and timely delivery across the United Kingdom. Whether you’re in London, Manchester, Birmingham, Glasgow, or smaller towns, we ensure your bulk orders reach you safely and on schedule, with careful packaging to prevent any damage during transit.

07
Do you provide invoices for bulk orders?

Yes, we issue official invoices for all bulk purchases. This ensures transparency and is helpful for accounting, VAT purposes, or record-keeping for your business.

08
Can I reserve stock before placing a full order?

Absolutely. We offer stock reservation for serious buyers. Once you confirm your interest, we can hold the selected devices for a short period to give you time to arrange payment and delivery.

09
Can I become a regular Neonexa client or partner?

Yes! We encourage retailers, resellers, and distributors to join our regular buyer programme. Benefits include priority access to new stock, exclusive bulk discounts, and regular updates on market trends and stock availability.